This Privacy Policy sets out how India Health Link Pvt Ltd (“IHL”, “the Company”) collects, stores, uses, and shares personal information of users of its User Portal, hCare app, hPod kiosks, and Teleconsultation services. It is read together with IHL's Terms and Conditions and, for website-specific matters, IHL's Website Privacy Policy.
"Personally Identifiable Information" means information that, alone or combined with other information, can identify an individual. IHL may collect the following from or about you, your mobile device, or your computer system:
We store your personal data in our database. Subject to IHL's Data Retention Policy and Process and the Legacy Data Management Process, IHL may retain personal data for a limited period after account termination for security and operational reasons, and reserves the right to archive inactive records rather than delete them immediately, consistent with those documents.
We apply commercially reasonable physical, managerial, operational, and technical security measures to protect Personally Identifiable Information in our care, including firewalls, secure server facilities, access-rights management, and standard authentication and encryption practices, restricting access on a need-to-know basis. No system can be guaranteed completely secure. If we become aware of a security breach, we will attempt to notify you and take appropriate steps, consistent with IHL's Personal Data Breach Management Procedure (IHL/DOC/PDBMP/001).
We do not sell your Personally Identifiable Information to third parties for commercial, advertising, or similar marketing purposes without your consent. Information may be used to provide and improve the services you use, verify your identity, provide customer support, detect and prevent fraud or abuse, comply with applicable law, and — where permitted — for de-identified research, statistical, or service-improvement purposes.
The Website uses cookies to store your preferences, recognise you across visits, and understand browsing activity so that we can operate and improve the Website. By visiting the Website, you authorise the placement of cookies on your browser, subject to any browser controls you use to limit or block them.
We may share your information with service providers who support the operation of our services, with the practitioner you choose to consult (where you use teleconsultation), and where required to comply with law or respond to lawful requests from authorities. Except with your consent or as described in this policy, we do not disclose Personally Identifiable Information to third parties for purposes unrelated to providing you services.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law, in line with IHL's Data Retention Policy and Process (currently a six-year inactivity threshold before archival) and Legacy Data Management Process.
To exercise these rights, see IHL's DSAR Request Handling Process and the contact details in Section 12 below.
Use of IHL's User Portal and hCare services by minors requires parental/guardian consent, consistent with IHL's Terms and Conditions. Kiosk-specific age provisions are set out separately in the applicable kiosk Terms and Conditions and Disclaimer.
In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for IHL is:
Name: Grizzel Godinho
Address: India Health Link Private Limited
Phone: +91 89752 75891
Email: grizzel.godinho@indiahealthlink.com
Time: Monday to Saturday, 9:00 to 18:00
General queries relating to this policy may also be sent to info@indiahealthlink.com.
This Privacy Policy is subject to change at any time; please review it periodically. By visiting IHL's website or using its application, you agree to be bound by the terms of this Privacy Policy. By using our services, you expressly consent to our use and disclosure of your personal information as described in this Privacy Policy.